Analytics, Q&A audit,
and reports.
The legacy audio-guide world returns broadcast metrics: starts, completions, language mix. Convo returns those, and also the relationship signal — what visitors actually asked at each stop, anonymized, grouped, and summarized. That signal is what a director carries upstairs.
Book a demoWhat visitors
actually asked.
Broadcast metrics tell you a visitor pressed play. They don’t tell you what the visitor was thinking, or what they wanted that the tour didn’t give them. Convo has a back-and-forth in it, so we can show you the layer underneath. Insights clusters the questions a tour received by meaning — not by keyword — and surfaces the themes visitors keep returning to, with a count and a representative sample for each.
Where they lingered,
where they dropped.
Every Convo tour ships with the metrics you’d expect — how many visitors started, how many made it through each stop, which language they picked, how many opened a chat, average session length. The shape of the day: busy morning, quiet afternoon, the spike after a school group came through. If your director wants a single chart that shows the tour is alive, this is the chart. It’s the floor, not the ceiling.
Language uptake across
the whole audience.
Because every Convo tour ships in ten languages by default, the language report is the first place most directors learn who their audience actually is. Korean climbs the chart in cities with growing inbound tourism. Arabic surfaces a visitor population the institution hadn’t programmed for. The mix is grouped by tour, by stop, and over time — so seasonal swings show up in the same view as long-run demographic shifts.
Every question, every answer,
every source.
When a visitor asks the guide a question, the exchange is written into the admin portal. You see the question, the answer the guide gave, the language, the stop, and the source passages the model leaned on to ground the response. If the guide declined because it couldn’t ground the question in your materials, that’s in the log too. In a procurement conversation, this is the page we open. It’s the most boring and most reassuring view in the product.
Reports for boards
and funders.
Reading the audit log line-by-line doesn’t scale across a thousand visitor conversations. So the admin runs an anonymized aggregation and produces three views: themes, gaps, and a takeaway memo. Themes are what visitors keep returning to. Gaps are the clusters where the guide kept declining because your source materials didn’t cover the ground. The memo is two or three paragraphs of plain prose — the version you’d paste into a slide your director carries to the board.