Terms of Service
1. The service
“Convo” means the platform operated by Convo App, Inc., a Delaware corporation with its mailing address at 337 Kent Avenue, 4E, Brooklyn, NY 11249. The service includes the admin portal at admin.convo.app (where institutional staff author, translate, voice, and publish tours), the visitor experience (the Convo iOS app and the web visitor app, where visitors play tours and ask questions of the AI guide), and related APIs, marketing pages, and documentation.
2. Accepting these terms
You accept these terms by signing an Order Form with us, by creating or using an account on the admin portal or visitor apps, or by otherwise using the service. If you are accepting on behalf of an institution, you confirm that you have authority to bind that institution. If you do not accept these terms, do not use the service. Where these terms conflict with a signed Order Form or our Data Processing Addendum, the Order Form or DPA controls for that institution.
3. Eligibility
You must be at least 13 years old to use the service. If you are under 18, you must have permission from a parent or guardian. You must not be on a US-government sanctions or export-control list, and you must not use the service from a jurisdiction subject to US embargo.
4. Accounts and sign-in
Convo accounts use email-based sign-in with a one-time passcode sent to your email. We do not use passwords. You are responsible for keeping access to your email account secure and for activity that occurs under your Convo account. Notify us at legal@convo.app if you believe your account has been accessed without your authorization.
5. Acceptable use
You agree not to:
— Use the service to violate any law or another person’s rights; — Upload content that you do not have the rights to use, or that is defamatory, harassing, or otherwise unlawful; — Probe, scan, scrape, or reverse-engineer the service or attempt to bypass its access controls or rate limits; — Use the service to train, evaluate, or fine-tune a third-party AI model; — Resell or sublicense access to the service except under a written agreement with us.
We may suspend or terminate access if we reasonably believe these rules have been broken.
6. Your content; our content
Institutional content. Reference materials uploaded by institutional staff, scripts and audio generated from those materials, translations, tour configurations, and visitor interaction data tied to that institution’s tours belong to the institution. The institution grants Convo a non-exclusive, worldwide, royalty-free license to host, copy, process, transmit, and adapt that content as needed to provide the service.
Visitor questions. Questions visitors ask the AI guide are processed to generate a response, and are stored as part of the institution’s visitor interaction logs. Convo does not use those questions to train AI models.
Convo content. The Convo platform, software, brand, and documentation are owned by Convo App, Inc. Nothing in these terms transfers ownership of the platform itself; subscribers receive a license to use the platform during the subscription term as described in their Order Form.
Feedback. If you send us suggestions or feedback about the service, you grant us a perpetual, irrevocable, royalty-free license to use that feedback to improve the service, without obligation to you.
7. Fees and payment
Subscription fees, billing frequency, and the in-scope use are set in each institutional customer’s Order Form. Fees are paid through Stripe; payment card details are handled by Stripe and do not touch Convo’s servers. Unless the Order Form says otherwise, subscription fees are non-refundable and renew automatically for successive terms equal to the initial term; either party can cancel renewal by giving notice at least 30 days before the end of the then-current term. The visitor apps are free for visitors to use; visitors are not charged by Convo.
8. Service availability
We work to keep the service available, but we do not promise an uptime percentage on this page. Institutional customers that require a written service-level commitment can request one as part of an Enterprise Order Form. We may make changes to the service from time to time; if a change materially reduces the functionality an institutional customer is paying for, we will give reasonable advance notice.
9. Third-party services
The service depends on third-party providers — see the current sub-processor list. Those providers have their own terms and privacy policies. We are not responsible for the acts or omissions of third-party providers beyond our obligations to procure and manage them as sub-processors.
10. Termination
An institutional customer may terminate by giving notice in accordance with its Order Form. We may terminate or suspend an institutional customer’s access for material breach that is not cured within 30 days of written notice, or immediately for non-payment, for illegal use, or where required by law. End-user accounts (staff and visitor) may be closed at any time on request to legal@convo.app. On termination, institutional content is handled as described in the Privacy Policy and DPA.
11. Disclaimers
EXCEPT AS EXPRESSLY STATED IN A SIGNED ORDER FORM, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT AI-GENERATED OUTPUT WILL BE ACCURATE, APPROPRIATE FOR ANY PARTICULAR USE, OR FREE FROM ERROR. AI OUTPUT MAY CONTAIN INACCURACIES; THE INSTITUTION IS RESPONSIBLE FOR REVIEWING SCRIPTS AND VOICED AUDIO BEFORE PUBLISHING TO VISITORS.
12. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE FEES PAID OR PAYABLE BY THE INSTITUTIONAL CUSTOMER TO CONVO UNDER THE APPLICABLE ORDER FORM IN THE 12 MONTHS BEFORE THE CLAIM AROSE, OR, FOR END USERS WHO ARE NOT INSTITUTIONAL CUSTOMERS, ONE HUNDRED US DOLLARS ($100). NOTHING IN THIS SECTION LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.
13. Indemnification
Each party will defend the other against third-party claims to the extent they arise from the indemnifying party’s breach of these terms or violation of law, and will pay damages finally awarded by a court of competent jurisdiction (or amounts agreed in settlement). The indemnified party must give prompt notice of the claim, reasonable cooperation, and control of the defense to the indemnifying party.
14. Intellectual property complaints
If you believe content on the service infringes your copyright, send a notice that complies with the Digital Millennium Copyright Act (17 U.S.C. § 512(c)(3)) to legal@convo.app or by mail to Copyright Agent, Convo App, Inc., 337 Kent Avenue, 4E, Brooklyn, NY 11249. Knowingly false notices may result in liability under § 512(f).
15. Governing law and disputes
These terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules. Any dispute that is not resolved informally will be brought exclusively in the state or federal courts located in New York County, New York, and each party consents to personal jurisdiction there. If a court of competent jurisdiction finds any portion of these terms unenforceable, the remainder will continue in effect.
16. Changes to these terms
We may update these terms from time to time. Material changes that affect institutional customers will be communicated by email to the institution’s billing contact. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of the service after a change takes effect constitutes acceptance of the updated terms.
17. Contact
Convo App, Inc., 337 Kent Avenue, 4E, Brooklyn, NY 11249. Email legal@convo.app.